| Reseller Help: Payments : Automated Cheque Handling | |
| Who qualifies for ACH? | |
| Are there any charges for this service? | |
| What is ACH? | |
| Can I stop or terminate my ACH service? | |
| What happens if I don’t have enough money when the payment is processed? | |
| Why was the payment reversal lower than the original payment? | |
| Why was I charged an additional $1.00? | |
| Can I raise my top up amount? | |
| Why is there a limit to the number of ACH payments I can make within a 3-day per | |
| Where do I send my application and void check? | |
| If I change banks what do I do? | |
| How long do you store my bank information? | |
Q:Who qualifies for ACH? | |
A:Resellers in Canada and the U.S.A. with a USD fund bank account that apply and receive approval by OpenSRS Credit Department. | |
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Q:Are there any charges for this service? | |
A:For successful transactions, there are no additional charges by OpenSRS. Please consult your banking institution for any fees they may charge. | |
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Q:What is ACH? | |
A:ACH stands for Automated Check Handling | |
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Q:Can I stop or terminate my ACH service? | |
A:Yes. Please email payments@opensrs.org and the service will be suspended. To reactivate the ACH service, email your authorization to proceed again or submit new banking information along with a void check. | |
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Q:What happens if I don’t have enough money when the payment is processed? | |
A:The transaction is reversed and the funds are removed from your Reseller account with an additional service charge of $25.00USD. | |
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Q:Why was the payment reversal lower than the original payment? | |
A:A service charge of $25.00USD was added due to insufficient funds in your account at the time of processing. | |
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Q:Why was I charged an additional $1.00? | |
A:This is a service charged levied by the bank after their first attempt to process your payment failed. | |
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Q:Can I raise my top up amount? | |
A:Yes, this can be done in the RWI under the Payment Management screen. | |
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Q:Why is there a limit to the number of ACH payments I can make within a 3-day period? | |
A:The limit number established was based on your past payment records. Processing time at the bank runs approximately 3 days. | |
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Q:Where do I send my application and void check? | |
A:Your application can be faxed to: 416-531-2516 Or you can mail it to: Tucows Co. 96 Mowat Ave. Toronto, Ontario Canada M6K 3M1 Attn: Payments | |
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Q:If I change banks what do I do? | |
A:You are required to resubmit a new application form and a void check. Allow three (3) business days for processing. | |
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Q:How long do you store my bank information? | |
A:Should you request this function be terminated the active file will be cancelled but the history will remain. All information supplied will be used for the sole purpose of ACH payment processing. | |
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