| Reseller Help: Reseller Tools Help : Reseller Web Interface (RWI) | |
| Can you delete domains accidentally registered on the production server? | |
| How do I log in to the Reseller Web Interface (RWI)? | |
| How can I monitor a transfer in progress? | |
| Does the Web interface require cookies? | |
| I can not log in to the RWI. Why? | |
| It is an HTTP address! Is it secure? | |
| I have problems accessing the Web interface with my browser | |
| Can I change my RSP username? | |
| Where can I view my remaining Account Balance? | |
| How can I send out a domain username/password? | |
Q:Can you delete domains accidentally registered on the production server? | |
A:We can delete domains on the root server, but the registry charges us for that action. Please contact sales@tucows.com to make this request with your account manager. Resellers can delete domains themselves via the "Domain Refunds" section in the Resellers Web Interface (RWI). Deletions must be requested within the deletion grace period provided by the appropriate registry. This grace period varies as follows: .UK - 2 days from the domain's creation .COM, .NET, .ORG, .BIZ, .INFO, .US - 5 days from the domain's creation NOTE: .CA domains cannot be refunded through the RWI; however, .CA domains may be refundable during the first 5 days of creation. Please contact reseller-support@opensrs.org for details. Please note that there is a $1 processing fee for each deletion. | |
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Q:How do I log in to the Reseller Web Interface (RWI)? | |
A:Once you receive your username and password, you can log in to the Test environment (http://resellers-test.opensrs.net ) where you can gain proficiency before entering the Live environment. To sign on to the Live environment, point your web browser to http://resellers.opensrs.net and log in with your username and password. | |
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Q:How can I monitor a transfer in progress? | |
A:All transfers in progress can be found in "View Orders in Progress". Transfers to OpenSRS go through 3 stages: 1) Pending Owner Approval - Waiting on the Admin contact to confirm the transfer. 2) Awaiting OpenSRS Review - We manually check each transfer to make sure it is valid. This step usually takes one business day. 3) Pending Registry Approval - Sent to the registry. This is where the confirmation process of the current registrar takes over. Unless they specifically reject the transfer, the transfer will complete in 9 days. If a transfer completes, the domain will move to the "Search Domains" list. If it fails, you can find the order in "Reg System Orders" and the reason why it failed will be listed in the Domain Notes section at the bottom of the order. | |
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Q:Does the Web interface require cookies? | |
A:Yes. A cookie is information that a Web site puts on your hard disk so that it can remember something about you at a later time. For more information on cookies, please see:http://searchsecurity.techtarget.com/sDefinition/0,,sid14_gci211838,00.html | |
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Q:I can not log in to the RWI. Why? | |
A:Remember the password is case-sensitive. Usernames are automatically converted to lower case. Please note that the Test and Live passwords can be different. We always copy over the current Test password when we create the Live account. If you can't gain access, contact reseller-support@opensrs.org and we will reset the password and mail it to the address listed in your account. Make sure this info is always up to date! | |
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Q:It is an HTTP address! Is it secure? | |
A:Yes, it's secure. That HTTP address actually opens an invisible frame to a longer and hard-to-type HTTPS URL. We aliased it to make it easier to remember. It still makes a secure encrypted HTTPS connection between your workstation and our registration server. | |
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Q:I have problems accessing the Web interface with my browser | |
A:You may need a more recent version of a browser that supports HTTPS (secure hypertext transmission protocol) such as Netscape, Internet Explorer, or Lynx with OpenSSL. Also, JavaScript must be turned on and Cookies must be allowed. In Netscape, for example, Javascript enabled this way: Preferences -> Advanced Check "Enable JavaScript" | |
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Q:Can I change my RSP username? | |
A:Unfortunately, No. We can not change the RSP username - this would actually require deleting the original account and starting from scratch which is very time-intensive for both parties. This info is never published anywhere. It is strictly used for logging in and identifing your account with OpenSRS. | |
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Q:Where can I view my remaining Account Balance? | |
A:The RSP Web interface on the live system has a link called Payment Information. It will show your Account Balance, any monies on hold (due to orders in progress) as well as all payments that you have made to OpenSRS. You can also have us notify you by Email when your balance is getting low. Enter your Email address, select the threshold (in dollars) in the "Low Account Balance Notification" section and click Save. | |
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Q:How can I send out a domain username/password? | |
A:RSPs have the ability to send out the domain username/password to the listed Admin Email contact. In the "Domain Management" section of the Resellers web page, find the domain in question. You can use either the "View Domain" or "Search Domains" link. The link to send the login/password is at the very bottom of the Domain info. It also shows you the address that it will be sent to. ca domains will also have a link to send the CIRA password. Only domain owners have access to this info. Since this is the only way to recover a lost password, please make sure the Admin Email is kept up-to-date. If the admin contact email address is no longer valid, the listed domain owner must send us a signed fax on company letterhead, if possible, requesting that the address be updated. In the fax be sure that they include a copy of their government issued photo ID (Drivers License, Passport etc), the domain name and the new admin contact email address. Please have them fax it to 1-416-531-2516 ATTN: OpenSRS Support For the registrants convience, we have created a pre-made PDF form that can be used as a template. You can find the form at http://rrc.tucows.com/resources/docs/adminemailchange.pdf | |
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