Reseller Help: Reseller Tools Help
| Where can I find a tool which will convert from UTF-8/punny/RACE IDN domains? |
| What is the Emergency Support (24/7 on-call) policy? |
| Installing Client Code |
| What client implementations are available for the OpenSRS system? |
| How do I install the Client Code on my server? |
| Is the official Perl client distribution compatible with mod_perl? |
| My domain lookups take a long time, how do I speed them up? |
| Is there a way to selectively save or immediately process my orders? |
| What is a bulk transfer and how to use it? |
| Is there a way to check the transfer state using the API? |
| Reseller Initial Test Environment (RITE) |
| Can I delete a domain registered on the test server in error? |
| Why am I am getting an empty Email with each of my registrations? |
| Why can't I complete test registrations because of invalid nameservers? |
| Why can/can't I register a name that's available/unavailable on the Internet? |
| Why can't I connect to horizon.opensrs.net with verify_install.cgi? |
| Why do I get "unable to open socket" authenticating with verify_install.cgi? |
| Why do the HTML files in the templates directory have {{CGI}} tags in them? |
| Do I need to manually process each domain from Pending if I use reg_system.cgi? |
| What could be wrong if I am getting an "internal server error" on the scripts? |
| What's the difference between register.cgi and reg_system.cgi? |
| What policies have to have posted on my site in order to be an OpenSRS RSP? |
| Going LIVE |
| My Web server is a shared virtual host. Can I still install the OpenSRS client s |
| Can I just use Quickstart instead of setting up OpenSRS Client scripts on my Web |
| What do I need to run the OpenSRS client software? |
| What is the OpenSRS policy on "spam" (unsolicited commercial Email)? |
| What is the OpenSRS policy on our RSPs misrepresenting themselves as ICANN accre |
| Why doesn't OpenSRS offer a nameserver for the use of RSPs? |
| Where do I start? |
| I just want to register a few domains. Is OpenSRS for me? |
| In OpenSRS lingo, what do these terms mean? |
| Do I have to do anything special to run the OpenSRS client software scripts on Microsoft Windows? |
| Where can I download the OpenSRS Client software? |
| How do I uncompress a *.tar.gz ("tarred and gzipped") file? |
| When downloading a *.tar.gz file using Windows, the file was saved as a *.tar.tar! |
| What is PERL? |
| Where can I download the PERL modules? |
| Do I need root access to my server to install the Full Access scripts? |
| Can you help me set up Linux? |
| Can you help me set up my web server? |
| Reseller Web Interface (RWI) |
| Can you delete domains accidentally registered on the production server? |
| How do I log in to the Reseller Web Interface (RWI)? |
| How can I monitor a transfer in progress? |
| Does the Web interface require cookies? |
| I can not log in to the RWI. Why? |
| It is an HTTP address! Is it secure? |
| I have problems accessing the Web interface with my browser |
| Can I change my RSP username? |
| Where can I view my remaining Account Balance? |
| How can I send out a domain username/password? |
| Batch, Live and Horizon Systems |
| How do I enable my Reseller account for the live system? |
| What is the difference between the 3 subsystems? |
| How do I access the Test Environment ? |
| What is the difference between the 3 subsystems? |
| What do I change to go live using the production environment Quickstart Web Inte |
| What do I change to go live with my server and the OpenSRS client software scrip |
| Can I still use the test environment after I go "live"? |
| I just went live with the OpenSRS client software, regenerated my private key, a |
| Is there a way to perform bulk orders using the reg_system.cgi script? |
| How do I access the Live Environment? |
| What is the Acceptable Use Policy (AUP) for the Live system? |
| Why am I receiving Invalid Nameserver errors? |
| What is the Acceptable Use Policy (AUP) for the Batch system? |
| I believe I might have been blocked from the Batch system, what can I do? |
| How do I access the Batch system? |
| How do I access the Live Environment? |
| What is the Acceptable Use Policy (AUP) for the Live system? |
| How do I access the Test Environment ? |
| Why am I receiving Invalid Nameserver errors? |
Q:What is the Emergency Support (24/7 on-call) policy?
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A:Before submitting an emergency support request, please review our Emergency Support policy below.
Please note that you can reach OpenSRS Reseller Support via telephone at 1-800-371-6992 Monday to Friday from 8am to 8pm eastern standard time. Please refrain from using the emergency pager during business hours.
OpenSRS technical operations staff are located the North American Eastern Time zone. Submitting the Emergency Support Request Form will page a 24/7 on-call Technical Operations team member who has access to the Internet and your Reseller account. All valid emergency requests will be dealt with promptly, but we do ask our RSPs to be mindful of the time zone difference and use their discretion before submitting a request.
Please note that the following situations do not qualify for Emergency Support:
* Adding funds to your account - we have mechanisms in place to notify you when your account balance is getting low. Our Payments Department does not operate 24/7, so paging the on-call Tech will not expedite the process. For more information please see the Payments FAQ
* Changing/Adding IP addresses to the registration server allow list - Resellers can now do this through the "Manage script/CGI Access IPs" link in the Resellers Web Interface.
* Support requests from Resellers still in the Test Environment (horizon.opensrs.net)
* Anything already covered in the FAQs/Documentation
* Inquiries outside the scope of Technical Operations (i.e. inquiries better directed to Sales, Payments, Transfers or Admin departments)
If you are paging us to report that you are unable to connect to the Resellers Web Interface, Manage Web Interface or the live server rr-n1-tor.opensrs.net, please ensure that it's not a local network connectivity issue. As well, please include a traceroute to help us find the root of the problem.
The URL for submitting an emergency support request is http://precow.tucows.com/.emerg/
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Q:Where can I find a tool which will convert from UTF-8/punny/RACE IDN domains?
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A:You can find a tool for this purpose at:
http://mct.verisign-grs.com/index.shtml
Updating our RACE converter on our whois will be part of the IDN migration project but Resellers should be able to use this tool in the interim.
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