| Reseller Help: General Domain Help : Passwords | |
| Do I need a password to the new Email/DNS/Digital Certificates system? | |
| What if I've forgotten my password to the Email/DNS/Digital | |
| How do I log into the RWI? | |
| What do I do if I've forgotten my RWI password? | |
| How can I send out a domain username/password? | |
Q:Do I need a password to the Email/DNS/Digital Certificates system? | |
A:The Email/DNS/Digital Certificates system (http://resellers2.opensrs.net) uses the same login information as the Resellers Web Interface at http://resellers.opensrs.net | |
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Q:What do I do if I've forgotten my password to the Email/DNS/Digital Certificates system? | |
A:There is a link on the main page of the Resellers Web Interface (http://resellers.opensrs.net) that allows you to trigger a "lost password" email to the emergency contact email address listed for your account. Since both systems share the same login information, you'll be able to log in. | |
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Q:How do I log into the RWI? | |
A:The Resellers Web Interface (RWI) is located at http://resellers.opensrs.net. In order to log in you must have cookies and SSL enabled in your web browser. | |
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Q:What do I do if I've forgotten my RWI password? | |
A:There is a link on the main page of the Resellers Web Interface (http://resellers.opensrs.net) that allows you to trigger a "lost password" email to the emergency contact email address listed for your account. | |
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Q:How can I send out a domain username/password? | |
A:RSPs have the ability to send out the domain username/password to the listed Admin Email contact. In the "Domain Management" section of the Resellers web page, find the domain in question. You can use either the "View Domain" or "Search Domains" link. The link to send the login/password is at the very bottom of the Domain info. It also shows you the address that it will be sent to. ca domains will also have a link to send the CIRA password. Only domain owners have access to this info. Since this is the only way to recover a lost password, please make sure the Admin Email is kept up-to-date. If the admin contact email address is no longer valid, the listed domain owner must send us a signed fax on company letterhead, if possible, requesting that the address be updated. In the fax be sure that they include a copy of their government issued photo ID (Drivers License, Passport etc), the domain name and the new admin contact email address. Please have them fax it to 1-416-531-2516 ATTN: OpenSRS Support For the registrants convience, we have created a pre-made PDF form that can be used as a template. You can find the form at http://rrc.tucows.com/resources/docs/adminemailchange.pdf | |
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