| Reseller Help: Domain Help by TLD : .INFO | |
| What is the grace period for a .INFO domain? | |
| Where can I find out information on the Redemption Grace Period for .info domain | |
| What is a .INFO domain? | |
| Can I renew locked .INFO and .ORG domains? | |
| What is an auth code? | |
| What format does the auth code need to be in? | |
| What are some of the restrictions/requirements for .INFO? | |
| Why is my domain "inactive"? | |
| What format does the phone and fax number have to be in? | |
| How can I send out a domain username/password? | |
| What does "PENDING DELETE RESTORABLE" mean? | |
| What does "unable to verify existence of nameserver" mean? | |
| Why does my contact information not change during the course of a transfer? | |
| Who runs the .INFO registry? | |
| How do I renew a locked .INFO domain? | |
Q:What is the grace period for a .INFO domain? | |
A:OpenSRS will hold an .INFO domain for 40 days after the expiry date. On the 40th day it will be deleted from our system and will enter into the Redemption Grace Period with the .INFO registry. The Redemption Grace Period will last for 30 days and then it will take the .INFO registry 1 to 7 days to delete the domain and make it available to the general public. | |
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Q:Where can I find out information on the Redemption Grace Period for .info domains? | |
A:The Redemption Period is a 30 day hold period for expired domains which begins once the domains have been expired for 40 days without being renewed by the owner. The REDEMPTION PERIOD provides the owner with one last chance to recover the domain before it’s dropped and potentially re-registered by a new owner. The Redemption process is costly ($80USD), and Registrants should be encouraged to renew domains before expiry or during the grace period when a renewal can be completed for no additional cost. If you have a customer who wants to redeem a domain in the RWI, click Domain Redemption and complete the Redemption Request Form which authorizes us to charge your Reseller account $80USD for the domain rescue. Note: The domain can only revert back to the original Registrant (original whois information), and it will take approximately 2-3 business days to complete the process. | |
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Q:What is a .INFO domain? | |
A:.INFO was created for general use around the world. There are no restrictions on who can register .INFO domains. They can be used for business, personal use, your local organization, anything you like. | |
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Q:Can I renew locked .INFO and .ORG domains? | |
A:The .INFO and .ORG registries do not permit renewals on locked domain names. You will have to unlock the domain, renew it and then relock it. | |
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Q:What is an auth code? | |
A:A transfer authorization code (auth code) is required when transferring any .ORG, .INFO, .BIZ, .US, .NAME and .CN domain name from one registrar to another. The transfer authorization code is created at the time of registration and can be obtained from the current registrar for the domain. The auth code can be found in the "Domain Extra's" section of the Manage Interface - https://manage.opensrs.net Resellers can also email the auth code to the admin contact email address listed for the domain. Simply log into the Resellers Web Interface, enter the domain into the "View Domain" field and click on the Query button. On the next page you'll find a link to send out the information. | |
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Q:What format does the auth code need to be in? | |
A:The transfer authorization code (auth code) must be between 6 and 32 characters. | |
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Q:What are some of the restrictions/requirements for .INFO? | |
A:- All domains must be registered from 1 to 10 year periods. - The phone and fax numbers must be in the international format: +CCC.NNNNNNNNNNNNxEEEE Where C = the country dial code, N is up to twelve digits of the phone number, and E is the extension. The x character is ONLY required if an extension is specified. An example of this would be +1.4165350123 (where 1 is the dial code for Canada/United States) - A transfer authorization code is required when transferring .info domain names from one registrar to another. - All .INFO domains must have at least 2 name servers listed at all times. - Maximum contact information field lengths of 30 characters (excluding email address field) - The .INFO registry will not allow locked .INFO domains to be renewed. - INFO domain names can only contain letters, numbers or hyphens. - INFO domain names cannot begin or end with a hyphen. - INFO domain names cannot have hyphens as the 3rd and 4th characters (these are reserved for multilingual registrations) - Minimum of 3 / maximum of 63 characters allowed. - The .INFO registry has a Redemption Grace Period. | |
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Q:Why is my domain "inactive"? | |
A:All EPP based registries (org, .info, .biz, .us, .name and .cn) require that at least 2 name servers must listed for a domain name at all times. If there is only one name server listed the registry will place the domain into an "inactive" state and it will cease to work. | |
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Q:What format does the phone and fax number have to be in? | |
A:All EPP based registries (org, .info, .biz, .us, .name and .cn) use the international phone number format: +CCC.NNNNNNNNNNNNxEEEE Where C = the country dial code, N is up to twelve digits of the phone number, and E is the extension. The x character is ONLY required if an extension is specified. For Tucows, this would be +1.4165350123 (where 1 is the dial code for Canada) | |
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Q:How can I send out a domain username/password? | |
A:RSPs have the ability to send out the domain username/password to the listed Admin Email contact. In the "Domain Management" section of the Resellers web page, find the domain in question. You can use either the "View Domain" or "Search Domains" link. The link to send the login/password is at the very bottom of the Domain info. It also shows you the address that it will be sent to. ca domains will also have a link to send the CIRA password. Only domain owners have access to this info. Since this is the only way to recover a lost password, please make sure the Admin Email is kept up-to-date. If the admin contact email address is no longer valid, the listed domain owner must send us a signed fax on company letterhead, if possible, requesting that the address be updated. In the fax be sure that they include a copy of their government issued photo ID (Drivers License, Passport etc), the domain name and the new admin contact email address. Please have them fax it to 1-416-531-2516 ATTN: OpenSRS Support For the registrants convience, we have created a pre-made PDF form that can be used as a template. You can find the form at http://rrc.tucows.com/resources/docs/adminemailchange.pdf | |
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Q:What does "PENDING DELETE RESTORABLE" mean? | |
A:This means that the domain name in question is in the Redemption Grace Period. | |
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Q:What does "unable to verify existence of nameserver" mean? | |
A:Some registries such as .us, .info, .biz, .name, .org and .cc maintain their own databases of registered, valid name servers, rather then going by the VeriSign .COM/.NET Registry database. If you are receiving "unable to verify existance of name server" error messages, it's likely due to the name server not being found in their database. You can add your name servers to the various registries through the "Add Nameserver to All Foreign Registries " link in the resellers interface. Once added, you should be able to process your registrations. | |
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Q:Why does my contact information not change during the course of a transfer? | |
A:All EPP based registries (org, .info, .biz, .us, .name and .cn) will not allow contact information to be changed during the course of a transfer. | |
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Q:Who runs the .INFO registry? | |
A:The .INFO registry is run by Affilias. Their website can be found at http://www.affilias.info .INFO is an EPP-based Registry and their authorative whois database can be found at http://www.afilias.info/whois_search/ | |
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Q:How do I renew a locked .INFO domain? | |
A:The .INFO registry does not permit renewals on locked .ORG domain names. If you wish to renew a locked .INFO domain name you must first unlock it, process the renewal and then relock it. | |
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