| Reseller Help: Domain Help by TLD : .EU | |
| Is there a way to cancel or update an application once it reaches the registry? | |
| If you change your order, do you lose your space in the OpenSRS queue? | |
| Does OpenSRS send a confirmation message when the application is sent? | |
| How does OpenSRS deal with successful applications? | |
| Are there any reserved/blocked names? | |
| Where can resellers view their orders in progress? | |
| What if a refund is processed and then a dispute is raised? | |
| EURID has asked a registrant to prove their EU residency. What is required? | |
| I renewed my name, but the registry's expiration still shows the old date? | |
| How often does the .EU zone refresh? | |
| Where can I get the cover letter? I didn't get the link! | |
| What address/phone is used for evidence sent by courier? | |
| What to do in case the reference to the cover page is lost? | |
| Who can apply for a .EU domain name? | |
| Who is the .EU registry? | |
| What countries make up the European Community? | |
| Who validates claims? | |
| What names can be applied for as "Prior Rights"? | |
| What if the name for which I claim a prior right contains special characters, spaces or punctuation that cannot form part of a domain name? | |
| What if I have a registered trade mark like "abcd.eu", which thus already includes the ".eu" suffix? Am I entitled to the "abcd.eu" domain name? | |
| What if I have a prior right in a non-ASCII language? | |
| Will pending trade mark applications be considered? | |
| I am not the owner of the registered trademark, but have obtained a trade mark licence from the owner. What can I do? | |
| What if I have obtained registered trademarks in various EU member states for the same sign? Should I submit all of them? | |
| What happens if I forget to include a document in the documentary | |
| Are there any specific requirements of an administrative nature I need to take into account when preparing my documentary evidence? | |
| What "documentary evidence" is required to prove that a right belongs to the reg | |
Q:Is there a way to cancel or update an application once it reaches the registry? | |
A:The application cannot be changed; you would have to file a new application. If however, you have placed an application in OpenSRS in PENDING, you may update this order. Please note that the application still must be processed to be placed in the OpenSRS queue and sent to the Registry. | |
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Q:If you change your order, do you lose your space in the OpenSRS queue? | |
A:An order that has not been submitted to the registry yet can be in one of two states - Pending or Waiting. An order that is Pending has not yet been sent to the queue and is fully modifiable. Once it is processed from pending, it will take it's place in the queue. An order in Waiting status has already entered the queue and in order to modify it, it must be cancelled and a new order raised. The new order would take it's place at the end of the queue. | |
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Q:Does OpenSRS send a confirmation message when the application is sent? | |
A:Yes, OpenSRS will send a message to the reseller and registrant notifying them the application has been sent to the registry and there will be another one regarding the acceptance or rejection of an application. | |
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Q:How does OpenSRS deal with successful applications? | |
A:Once the registry informs OpenSRS of a successful application, the reseller is charged the one-year registration fee and the domain is placed in their account. | |
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Q:Are there any reserved/blocked names? | |
A:Member states were allowed to submit a limited list of broadly recognized names with regard to geographical and/or geopolitical concepts which affect their political or territorial organization that may either not be registered, or be registered only under a second level domain according to the public policy rules. Alpha-2 codes representing countries shall not be used to register domain names directly under the .EU TLD. The two-letter codes for countries are defined by the International Organization for Standardization through the Maintenance Agency of the ISO 3166 country codes. Those codes that appear in the ISO 3166/1 list and the ISO 3166 reserve list are blocked and may not be registered as .EU domain names. Here are links to more documentation about this restriction: 1) .EU blocked domains list: Broadly recognized names with regard to geographical and/or geopolitical concepts which affect Member States' political or territorial organization http://registrar.eurid.eu/en/shared/documents/registrar-downloads/1-blocked.txt 2) Reserved domains 1: Member States, countries due to join the European Union in the future, and member countries of the European Economic Area (that are not Member States) were allowed to reserve their official name and the name under which they are commonly known in one or more of the official languages of the EU. http://registrar.eurid.eu/en/shared/documents/registrar-downloads/2-reserved-memberstates.txt 3) Reserved Domains 2: reserved by the European Commission for its own use or for use by the Community institutions and bodies http://registrar.eurid.eu/en/shared/documents/registrar-downloads/3-reserved-europeancommision.txt | |
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Q:Where can resellers view their orders in progress? | |
A:OpenSRS allows resellers to review applications submitted to the registry, applications approved by the registry and applications declined by the registry. The registry also communicates with the domain contact person with access to a web site where the applicant can review the status of the application at the validation agent. | |
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Q:What happens if a refund is processed and then a dispute is raised? Is the applicant who was refunded eligible to have their application reviewed? | |
A:An applicant may initiate an ADR proceeding against a decision of the Registry, within the 40 days of quarantine. The proceeding will verify if the relevant decision by the Registry is in conflict with the regulations. If it is found that, according to the regulations, the holder is not eligible to the domain name, then the next applicant in line will be considered. An application is only refunded if no validation takes place. If no validation takes place the application is considered void. Validated applications that are subject to ADR proceedings would therefore not receive any reimbursement. | |
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Q:EURID has asked a registrant to prove their EU residency. What is required? | |
A:If the registrant is a person, the following information is needed to prove residency: - Excerpt from munipality that establishes residency or, - Copy of identity card or passport If the registrant is a business or organization: - Two bills from/to different parties with EU address or, - Excerpt from registry of commerce or, - VAT registration | |
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Q:I renewed my name, but the registry's expiration still shows the old date? | |
A:Renewals placed on these domains are reflected in OpenSRS, but the dates are not changed at the registry. The registries operate on the assumption that a domain auto-renews unless informed otherwise. In those cases, OpenSRS will not send a delete command to the registry if a renewal has been placed. The registry will update the expiry date at the end of its term. If multiple renewals are placed in OpenSRS, then the process will occur each year until the OpenSRS term expires. If a domain is transferred, all renewals placed in OpenSRS are NOT refunded and not transferred to the new registrar. That is, the registries will only honour the current expiry date as they have listed in their database. | |
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Q:How often does the .EU zone refresh? | |
A:The .EU zone is refreshed 5 times a day at: - 6:00 - 10:00 - 13:30 - 17:00 - 23:00 All times are in Central European Time. | |
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Q:Where can I get the cover letter? I didn't get the link! | |
A:To get another copy of hte .EU cover letter please take the following steps: 1) Go to http://www.whois.eu/whois/GetDomainStatus.htm 2) Enter the name (without '.EU') 3) Follow the instructions closely 4) Find the application on the list and click on the magnifying glass under the 'details' column 5) Review the whois to confirm that it is their application (that is if there were more than one on the previous page) 6) Scroll to bottom of page and click on "download cover letter" | |
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Q:What address and phone number should I use to courier the evidence the the validation agent? | |
A:If you are going to courier the evidence to the validation agent and you are required to provide a phone number or other additional information, the following can be used: Pitney Bowes Zandvoortstraat 4 2800 Mechelen Phone: +32 (0)15294687 Fax: +32 (0)15294680 | |
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Q:What to do in case the reference to the cover page is lost? | |
A:If the applicant lost or did not receive the e-mail with the reference to the cover page, please have the Reseller contact OpenSRS support. | |
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Q:Who can apply for a .EU domain name? | |
A:Only the following may apply for a .eu domain name: i. Undertakings having their registered office, central administration or principal place of business within the European Community; ii. Organizations established within the European Community without prejudice to the application of national law; iii. Natural persons resident within the European Community. | |
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Q:Who is the .EU registry? | |
A:Eurid is the registry for this top-level domain. Their website can be found at www.eurid.eu. | |
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Q:What countries make up the European Community? | |
A:Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom | |
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Q:Who validates claims? | |
A:If the applicant is a public body claiming a domain name corresponding to * The complete name of the public body, * The acronym that is generally used for the public body or the complete name of the territory for which the public body is responsible and the name under which the territory is commonly known, Government Validation Points will validate the documentary evidence in accordance with the specific rules to be laid down by them. PricewaterhouseCoopers will validate all other applications at the request of EURid. | |
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Q:What names can be applied for as "Prior Rights"? | |
A:Registration on the basis of a prior right consists of registration of the complete name for which the prior right exists, as stated in the documentary evidence proving that the right exists. For instance, if you have a registered trade mark for "PricewaterhouseCoopers Consulting", a domain name application for "pricewaterhousecoopers.eu" or for "consulting.eu" will not be allowed. Apart from the provisions concerning "special characters," it therefore will not be possible to include or exclude any letters or numbers from a name over which a prior right exists. | |
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Q:What if the name for which I claim a prior right contains special characters, spaces or punctuation that cannot form part of a domain name? | |
A:If the name over which a prior right exists contains a space between the textual or word elements, it may be omitted or replaced by a hyphen. Where the name for which a prior right is claimed contains special characters, spaces or punctuation marks (such as: ! & @ " ' # ( § { } * % £), they will be eliminated entirely from the corresponding domain name, replaced by hyphens or, if possible, rewritten. For instance, if you have a trade mark "A & B" that is registered as a Community trade mark, you are entitled to apply for the domain names "A-B.eu" and "AB.eu", but also for "AandB.eu", "AetB.eu", "AundB.eu", and the like. Where the name for which a prior right is claimed contains a hyphen, the hyphen cannot be omitted from the domain name applied for. | |
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Q:What if I have a registered trade mark like "abcd.eu", which thus already includes the ".eu" suffix? Am I entitled to the "abcd.eu" domain name? | |
A:No. Registration on the basis of a prior right consists of registration of the complete name for which the prior right exists, as written in the documentation that proves that the right exists. If you have obtained trade mark protection for "abcd.eu" or "abcd.com" you will be entitled to apply for the domain names "abcdeu.eu" or abcdcom.eu" and "abcd-eu.eu" or abcd-com.eu (in accordance with Article 11 of the Public Policy Rules), but not for "abcd.eu." | |
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Q:What if I have a prior right in a non-ASCII language? | |
A:For names in other than standard Latin script, the application must contain a transliteration into standard Latin script of the name for which the prior right is claimed. The transliteration has to be done according to generally accepted transliteration standards. Important: No transliteration of a script not generally used in an official language of the European Union will be accepted. | |
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Q:Will pending trade mark applications be considered? | |
A:No. According to the European Commission, trademark applications do not qualify as a prior right. In order to be accepted, the trademark must either be registered (Phases 1 and 2) or qualify as an "unregistered trade mark" (only Phase 2 - see also below). | |
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Q:I am not the owner of the registered trademark, but have obtained a trade mark licence from the owner. What can I do? | |
A:The applicant must also submit a specific trade mark licence declaration, which is available This declaration should be downloaded, completed and signed by both the licensor (the owner of the trade mark) and the licensee (the domain name applicant). The signed document must be added to the documentary evidence evidencing the existence of a prior right. It is not therefore necessary to submit a copy of the licence agreement or proof of recording of the licence in the trademark register. | |
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Q:What if I have obtained registered trademarks in various EU member states for the same sign? Should I submit all of them? | |
A:No. You should only submit documentary evidence that relates to the type of prior right invoked and the country wherein protection is claimed. Submitting additional copies of registered trademarks will not give you more rights and would only impair the efficiency of the handling and validation process. | |
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Q:What happens if I forget to include a document in the documentary evidence I have sent? Can I resend it to the Validation Agent? | |
A:No. Only the first set that is actually received and scanned by the Validation Agent will be considered for the purposes of the validation process. All subsequent sets will be disregarded. | |
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Q:Are there any specific requirements of an administrative nature I need to take into account when preparing my documentary evidence? | |
A:Yes. All documentary evidence must meet certain basic requirements: (i) Each application must be supported by one (1) set of documentary evidence; it is not permissible to combine different sets of documentary evidence for different applications in one single package or envelope; (ii) the size of the sheets of paper must be DIN A4 (29.7 cm x 21 cm) or letter format (27.94 cm x 21.59 cm); (iii) documents must be printed on opaque white paper; (iv) the pages must be consecutively numbered, starting with page no. 1, not including the cover letter; (v) paper must be printed on one side only; (vi) documents must be humanly readable when scanned; (vii) the documentary evidence must not be retouched with ink or correcting fluid or otherwise altered; (viii) sheets of paper may not be folded, stapled, glued or in any other way attached to each other. It is the sole responsibility of the applicant to ensure that the above requirements are complied with. The Validation Agent is entitled to reject any document or set of documentary evidence that does not comply with the above requirements. Please also note in this respect that the Validation Agent is not under any obligation to inform the applicant or any third party appointed by the applicant if the documentary evidence received by it does not comply with the above standards or does not contain all the necessary documentation. Emailed and/or faxed documents WILL NOT be accepted. | |
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Q:What "documentary evidence" is required to prove that a right belongs to the registrant? | |
A:1) i) An affidavit signed by a competent authority, legal practitioner or professional representative declaring that the type of Prior Right claimed by the Applicant is protected under the laws of the relevant member state, including a. references to the relevant legal provisions, scholarly works and court decisions and b. the conditions required for such protection; and ii) Proof that the complete name for which a Prior Right is claimed meets all of the conditions set forth in such laws, including the relevant scholarly works and court decisions, and that such name is protected by the relevant Prior Right claimed. 2) It is in any case sufficient to submit a copy of a relevant final judgment by a court or an arbitration decision of an official alternative dispute resolution entity competent in at least one of the member states stating that the Applicant has protection for the complete name for which a Prior Right is claimed. 3) If, under the law of the relevant member state, the existence of the Prior Right claimed is subject to certain conditions relating to the name being famous, well known, publicly or generally known, have a certain reputation, goodwill or use, or the like, the Applicant must furthermore submit (i) an affidavit signed by a competent authority, legal practitioner, or professional representative, accompanied by documentation supporting the affidavit or (ii) a relevant final judgment by a court or an arbitration decision of an official alternative dispute resolution entity competent in at least one of the member states stating that the name for which a Prior Right is claimed meets the conditions provided for in the law (including relevant court decisions, scholarly works and such conditions as may be mentioned in Annex 1 (if any)) of the relevant member state in relation to the type of Prior Right concerned. 4) Any affidavit submitted in accordance with this Chapter must clearly state or include evidence that the signatory qualifies as a competent authority, legal practitioner or professional representative, as referred to in the foregoing paragraphs of this Section. | |
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